CrazyPC Terms and Conditions

Thank you for visiting CrazyPC.  Please read these terms and ordering information carefully. You should find the order information particularly useful to answer most general questions about how we do business. If you have any questions, first review our FAQs and if you don't find an answer to your question there you can contact us directly.

Contents

• Order Information
• Payment Options
• CrazyPC Terms of Sale
• Return Procedure
• Privacy Policy

Order Information

Terms

• Please carefully read our Terms before ordering!

Secure Shopping

• All orders are placed through the Secure Socket Layer (SSL) standard. SSL provides maximum protection for credit cards and ordering information. You will enter SSL protection once you begin the order checkout process. Once in SSL, all information is transferred in an encrypted format that protects the information from possible interlopers. You will know that your in secure mode when you see the locked icon in your browser window. (In Netscape, a small closed lock icon will appear in the lower left corner. In Internet Explorer, the icon will appear in the lower right corner.)
• The information you provide to enter an on-line order will not be shared or sold to anyone. This is a trust that we at CrazyPC take very seriously.
• Your data is protected. We do not store credit card information in your on-line accounts or our servers. Additionally, all information is password protected for more security.

International Orders

• International customers are welcome! For ordering instructions click here.
• International customers - Please be aware that we will only accept payment by credit card. We will only ship to addresses that are on file with your credit card company. We will attempt to contact your card company to verify the shipping and billing information that you have provided. If we're unable to verify your card information CrazyPC reserves the option to cancel the order.
• International orders may require 1-2 days additional time for processing.
• International buyers please be aware that you will have to pay customs fees. Consult your local customs office for more information.
• International customers please read our shipping polices below.

Order Information and Payment Options

• All orders must have a matching shipping address and billing address. We do this to protect our customers from fraudulent orders. If you want us to ship to an address that is different from your billing address on your credit CLICK HERE.
• We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Money Orders, and PayPal . If paying by PayPal, click Here for PayPal instructions. Please note we only ship to CONFIRMED PayPal addresses.  Make all money orders payable to CrazyPC LLC. Send money orders to the address found here. Canadian Customers: money orders must be Canadian Postal Money orders in US funds.
• Instructions for entering your Order and Payment Information
• Our product description pages show the weight of each product. This is NOT the actual shipping weight. This "weight" is used by us to calculate the shipping charge. It is not the weight of the item. Many times we set weight so that we have a fair shipping charge. We will make every attempt to NOT overcharge on shipping. We do not want to lowball cost and nail you on shipping.
• If an item is NOT in stock it will be noted on our web site. All other items are in stock unless otherwise noted. We make every effort to keep stock information up-to-date, however, availability of items may change quickly before we have a chance to update the site. We will you notify via your billing email if we are unable to fill your entire order.
• If payment is not received within 10 business days we reserve the right to cancel your order.

Shipping

• UPS does not ship to PO Box addresses.
• All orders received by 3:00 pm, Monday through Friday Eastern Time will be shipped out on the same day. Orders received after 3:00pm,  M-F will ship out the following business day. 
• We will only ship complete orders; If your order includes an item on backorder, we will contact you regarding the backordered item with a choice of holding the order until the backordered items are in or removing the backordered item from the order.
• Customer is responsible for paying shipping costs on refused/returned shipment. In addition, UPS charges $5 for refused shipments.
• Please note all shipping services are in elapsed time from date of shipment. For example, a package that ships on Monday by 3 Day service should arrive on Thursday (i.e., Mon-Tue is 1st day, Tue-Wed is 2nd day, Wed-Thur is 3rd day).
• Click Here for the UPS GROUND SERVICE MAP.
• If there are any problems processing your order (e.g., payment, processing) we will send an email notification and the order may be held until a response is received.
• UPS does not ship on Saturday or Sunday (no delivery, no pickup).
• We will make every effort to ship your order out as quickly as possible. 
• We will not charge credit cards until an order is ready for shipment.
• In stock items are shipped out within 1 business day, M-F.
• Orders shipped to US Military APO/FPO addresses are sent via US Postal Service Priority Mail. Unfortunately, there is no tracking information provided as once the package enters the military mail system it is no longer under the control of the US Postal Service. As such we do not provide tracking numbers for APO/FPO orders. If there's a problem with processing an APO/FPO order we will send notice via email.
• International customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier. These additional fees may be collected at time of delivery. CrazyPC will not refund shipping charges for refused shipments. 
• FREE SHIPPING - Typically items denoted with FREE SHIPPING mean that there is no shipping charge for that item.  Additional items that are added to the basket will be charged shipping accordingly. During checkout the free shipping will be displayed as no cost, and items will be shipped by a service method of our choosing. FREE SHIPPING items may be subject to handling or processing fees. FREE SHIPPING is limited to one item per customer. We reserve the right to refuse FREE SHIPPING for orders or items that do not follow this policy. Offer excludes international shipping.
• FLAT RATE SHIPPING - Applies to US customers only.  FLAT RATE items are typically shipped USPS Priority Mail, Parcel Post, or UPS GROUND. If items without FLAT RATE shipping are included this option uses the shipping method that is common to all items.

Crazy PC Terms of Sale

By accepting delivery of any product delivered from Crazy PC LLC ("Crazy PC"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Crazy PC agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Crazy PC. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Crazy PC. 

Crazy PC SATISFACTION GUARANTEE - Crazy PC offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases,  with the exception of items listed below. Further, all returns are subject to the Product Return Procedures as stated here. 

ITEMS NOT COVERED:

• There is no replacement or refund guarantee of any kind for any retail package processors, customized orders, custom kits (e.g, custom case modification orders). There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.

Product Return Procedure: 

Return Merchandise Authorization (RMA) Request Form

To return a product based upon Crazy PC's replacement/return guarantee, you must fill out a Return Merchandise Authorization (RMA) Request Form  within the guarantee period for the product (described above).  Once received, Crazy PC will issue a RMA number that is valid for 30 days within which return products must be received by Crazy PC. Crazy PC will not accept returns without prior authorization and an RMA number. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. 

Customer is solely responsible for shipping any returned product to Crazy PC, including any shipping charges. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Crazy PC's Return Procedure will be breached and Crazy PC will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. 

Crazy PC will not refund to Customer the original shipping charges. In addition, Crazy PC reserves the right to assess a 10-15% restocking fee against the Customer's account on all returns for refund. The re-stocking fee will be waived for unopened items, returned in original working condition. Return credits will not be issued until Crazy PC is in full receipt of the returned items.


WARRANTIES 

Crazy PC is a distributor only. Products sold by Crazy PC are not manufactured by Crazy PC. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Crazy PC assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. Crazy PC MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Crazy PC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. 


LIMITATION OF LIABILITY 

IN ALL CIRCUMSTANCES Crazy PC'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Crazy PC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Crazy PC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Crazy PC IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

GENERAL TERMS AND CONDITIONS 

Payment Terms; Orders: An order is not binding upon Crazy PC until it is accepted; Crazy PC must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Crazy PC. You agree to pay the amount(s) due as specified on the invoice. 

Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Crazy PC invoice. 

Title; Risk of Loss: Crazy PC will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Crazy PC reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Crazy PC to sign appropriate documents on Customer's behalf to permit Crazy PC to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Crazy PC will advise Customer of estimated shipping dates, but Crazy PC will, under no
circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. 

Governing Law and Jurisdiction: 
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Crazy PC and Customer shall be governed by the laws of the State of Michigan, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Crazy PC and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Michigan to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Crazy PC that is more than one year after the date of the applicable invoice. 

Severability:

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Michigan law. 

Waiver: 

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing. 

Entire Agreement: These terms and conditions, together with the Crazy PC's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Crazy PC and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Crazy PC and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.